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Frequently asked questions.

general+

When can I preorder?

Keep your eyes peeled. Preorders will be available very soon.

How much are Tzukuri's?

Each pair of Tzukuris costs $349. For you early adopters there is a limited quantity that can be purchased for $249 ($49 deposit up front, remainder charged when product is shipped).

When will I receive my pair?

November- December 2014. On top of our two month preorder campaign, the average production process for Japanese handmade eyewear takes 100 steps, 8 quality control checks and setting this up takes 4-6 months depending on tooling. We want to ensure that our finished product is absolutely flawless before we ship, so we’re not rushing a single part of that process.

Why am I being charged a $49 deposit on my preorder?

Handmade Japanese frames aren’t the cheapest thing to make. In fact they cost up to 10x more than most luxury eyewear brands. As a young company, lowering our risk and directing our attention to delivering the best possible product is what we would like to be doing. The majority of these funds will finance production run which includes the new machinery required to insert the chip on a mass scale.

Why am I only being charged $49 instead of the full $249?

We think 6 months is a long time to go without $200, and on most savings accounts, you could’ve made a solid $2.90 in interest by then. We thought we’d wait until we were ready to ship before we charged you.

Will Tzukuri ship internationally?

Yes, we offer free global shipping. Even to Antarctica.

How do I find the pair that suits my face?

No fear. Please refer to our guide on our preorder page.

How do I get updates on new features or new products you’re working on?

Just like us on Facebook or follow us on Twitter (@Tzukuri) and we’ll keep you posted.

What is your policy on refunds?

If you decide to cancel your pre-order, we will be unable to refund you your deposit. We will however waive the final payment as long as you tell us before we ship the product.

What kind of warranty do you provide?

We provide a limited warranty. If your pair is defective, we will replace it. However, if you break it or change your mind, we will not be able to refund you. Though we’re positive that once you pick them up, you won’t want to.

technology+

Do I have to charge my Tzukuris?

No, under normal usage Tzukuris should never have to be charged, however in the rare case the solar rechargeable battery does run low you will receive a notification on your phone. All you have to do is lay your Tzukuris out in the sun for an hour and they’ll be as good as new.

How long will my Tzukuris last?

We don’t believe in planned obsolescence. We also don’t trust people have enough good karma to have their devices charged when they’re about to lose them. That’s why we’ve built a state of the art solar cell into every product we ship, you don’t have to charge them or change the battery.

Do I have to have the Tzukuri app running in the background at all times?

Nope. As we have licensed iBeacon technology from Apple, this means that as long as your Bluetooth is on and you have downloaded the app, you’ll always be able to receive notifications.

Will my Tzukuris drain my battery life?

No, the app communicates with your Tzukuris using Bluetooth Low Energy (Bluetooth 4.0), a new technology designed to draw very little power.

What is the range of Tzukuris?

You can track exact proximity of Tzukuris up to 82 ft (25m) depending on the environment. However, the map in the Tzukuri app will allow you to pin point the exact location you last had them no matter how far away you.

Are my Tzukuris waterproof?

Tzukuris are 100% waterproof up to 1 atmosphere. By embedding our components within the acetate temples (arms) of our frames, the hardware is sealed from any possible water damage.

Can I pair my Tzukuris to multiple mobile devices? For example, an iPhone and an iPad?

No, you can only pair your Tzukuris to one mobile device at a time.

Do you need an Internet connection to use Tzukuri?

Because we use BLE, no internet connection will be required to receive alerts or locate your Tzukuris on a map.

How small is the iBeacon?

Very very small (just over 3mm in height), each one is embedded directly inside the temple (the side arms) of the eyewear frame. You should barely be able to see it unless you look very closely.

How do I pair my Tzukuris with my iPhone?

How do I pair my Tzukuris with my iPhone? Each pair comes with a unique code, just punch this into the app the first time you get your pair and you’re good to go.

When will Android support be offered?

BLE as a technology is not a standard across Android devices, and so protocols vary drastically between brands of Android smartphones. When BLE becomes more standardized across Android handsets, we will begin offering Android support.

craftsmanship+

How are Tzukuri frames made?

Let’s face it. Nobody is going to care if you lose a mediocre pair of sunglasses. So that’s why every pair of Tzukuris is handmade by the world’s best eyewear artisans in Japan. Each pair takes up to 3 weeks to make and goes through nearly 100 steps and 8 quality control checks before they’re finished. You’ll certainly feel the the care and attention to detail that went into each pair of Tzukuris when you get yours.

What lenses do you use in your frames?

We use Japanese polarised glass lenses with 100% UV protection as well as an antireflective and anti-scratch coating. These will provide you with the superior optical clarity and protection from the sun.

What acetate do you use in your frames?

Again, we use only 100% Japanese acetate, as it offers some of the highest quality properties for durability and strength. All of it is sourced locally within Fukui, the region where 95% of Japanese eyewear is made, and is monitored by our manufacturing partners on a constant basis.

Will the pairs turn out exactly as pictured?

We will try our best to make sure that every final pair is as close to the samples you see today. However, as is the nature of handmade artifacts, each pair is subject to certain discrepancies in color (especially in our tortoise colorway), as well as other incremental differences in shape.

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Where is Tzukuri from?

Though we are from all over the world, we have made Sydney our home. We do really like Japan though… which is pretty obvious if you’ve spent some time on our website.

Where should I direct press inquiries?

Please direct all press enquiries to team@tzukuri.com

What does Tzukuri mean?

Our goal is to make beautifully useful products that people will love, Tzukuri is the phonetic spelling of “to make” in Japanese.

Are you hiring?

We have a few positions available in design, software and hardware engineering. Please contact us at team@tzukuri.com with your resume.

How can I email you for general feedback or comments?

We would love to hear any input no matter how big or small, so that we can continue building great products that our customers love. So drop us a line at team@tzukuri.com